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Job Senior Customer Success Manager

Senior Customer Success Manager (m/f/d)

Founded in 2010, TIS is now globally represented across 6 locations: Walldorf (DE), Krefeld (DE), Berlin (DE), Sofia (BGR), `s-Hertogenbosch (NL) and Boston (USA). With more than 100 employees, we operate the world’s leading cloud platform for the management of group-wide payments. TIS was awarded as one of the 100 national/German growth champions in 2018, proving that TIS is on a unique growth path, which we would like to continue with your support.

Become part of an outstanding and highly motivated team.

What we offer:

•    Exciting tasks in a dynamic environment

•    Further development through individual training

•    High opportunities to be an “entrepreneur within the company”

•    Great benefits included in the compensation package

Your responsibilities:

•    Plan, manage and execute onboarding projects for the TIS Cloud Platform with our national and international customers

•    Provide technical and business expertise in solving customers’ cash management requirements on the TIS platform

•    Work with customers to understand and document busi-ness needs and product requirements

•    If required, manage the implementation of product requirements in close alignment with the product development teams

•    Mentor and train customers

•    Analyse and solve customers’ issues with the TIS platform

Your profile:

•    Successful university-level education, preferably in a relevant field of study

•    Several years’ experience in a relevant field

•    Experience in one of the following areas: banking, pay-ments, treasury management or a related field (ideally in consulting)

•    Very good written and spoken German and English skills; further languages are an advantage

•    Strong drive, resilience and a passion for excellence

•    Strong communication skills

Your contact at TIS
Your contact at TIS

Stefan Berndt

      

Department

Customer Success

Location

Sofia

Experience

Professionals

Become part of an outstanding and highly motivated team. Send your application to recruiting@tis.biz

Contact:
Stefan Berndt – Head of HR
Altrottstraße 31
DE-69190 Walldorf
T + 49 (0) 151 62 66 70 42

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