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Job Senior Customer Success Manager

Senior Customer Success Manager (m/f/d)

Founded in 2010, TIS is now globally represented across 6 locations: Walldorf (DE), Krefeld (DE), Berlin (DE), Sofia (BGR), `s-Hertogenbosch (NL) and Boston (USA). With more than 100 employees, we operate the world’s leading cloud platform for the management of group-wide payments. TIS was awarded as one of the 100 national/German growth champions in 2018, proving that TIS is on a unique growth path, which we would like to continue with your support.

Become part of an outstanding and highly motivated team.

What we offer:

  • Exciting tasks in a dynamic environment
  • Further development through individual training
  • Great opportunities to be an “entrepreneur within the company”
  • Great benefits included in the compensation package

Your responsibilities:

  • Plan, manage and execute onboarding projects for the TIS Cloud Platform with our national and international customers
  • Provide technical and business expertise in solving customers’ cash management requirements on the TIS platform
  • Work with customers to understand and document business needs and product requirements
  • If required, manage the implementation of product requirements in close alignment with the product development teams
  • Mentor and train customers
  • Analyze and solve customers’ issues with the TIS platform

Your profile:

  • Successful university-level education, preferably in a relevant field of study
  • Several years’ experience in a relevant field
  • Experience in one of the following areas: banking, payments, treasury management or a related field (ideally in consulting)
  • Very good written and spoken German and English skills; further languages are an advantage
  • Strong drive, resilience and a passion for excellence
  • Strong communication skills
Your contact at TIS
 Your contact at TIS

André Marko

      

Department

Customer Success

Location

Sofia

Experience

Professionals

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Become part of an outstanding and highly motivated team. Send your application to recruiting@tis.biz

Contact:
André Marko – HR Generalist
Altrottstraße 31
DE-69190 Walldorf
T +49 (0) 151 7308 28 17