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Job Senior Customer Success Manager

Senior Customer Success Manager (m/f/d)

Founded in 2010, TIS is now globally represented across 6 locations: Walldorf (DE), Krefeld (DE), Berlin (DE), Sofia (BGR), `s-Hertogenbosch (NL) and Boston (USA). With more than 100 employees, we operate the world’s leading cloud platform for the management of group-wide payments. TIS was awarded as one of the 100 national/German growth champions in 2018, proving that TIS is on a unique growth path, which we would like to continue with your support.

Become part of an outstanding and highly motivated team.

What we offer:

•    Exciting tasks in a dynamic environment

•    Further development through individual training

•    High opportunities to be an “entrepreneur within the company”

•    Great benefits included in the compensation package

Your responsibilities:

•    Plan, manage and execute onboarding projects for the TIS Cloud Platform with our national and international customers

•    Provide technical and business expertise in solving customers’ cash management requirements on the TIS platform

•    Work with customers to understand and document busi-ness needs and product requirements

•    If required, manage the implementation of product requirements in close alignment with the product development teams

•    Mentor and train customers

•    Analyse and solve customers’ issues with the TIS platform

Your profile:

•    Successful university-level education, preferably in a relevant field of study

•    Several years’ experience in a relevant field

•    Experience in one of the following areas: banking, pay-ments, treasury management or a related field (ideally in consulting)

•    Very good written and spoken German and English skills; further languages are an advantage

•    Strong drive, resilience and a passion for excellence

•    Strong communication skills

Your contact at TIS
Your contact at TIS

Stefan Berndt



Customer Success





Become part of an outstanding and highly motivated team. Send your application to

Stefan Berndt – Head of HR
Altrottstraße 31
DE-69190 Walldorf
T + 49 (0) 151 62 66 70 42

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