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Job Customer Success Manager / Banking

Customer Success Manager / Banking (m/f/d)

Founded in 2010, TIS is now globally represented across 6 locations: Walldorf (DE), Krefeld (DE), Berlin (DE), Sofia (BGR), `s-Hertogenbosch (NL) and Boston (USA). With more than 100 employees, we operate the world’s leading cloud platform for the management of group-wide payments. TIS was awarded as one of the 100 national/German growth champions in 2018, proving that TIS is on a unique growth path, which we would like to continue with your support.

Become part of an outstanding and highly motivated team.

What we offer:

•    Exciting tasks in a dynamic environment

•    Further development through individual training

•    High opportunities to be an “entrepreneur within the company”

•    Attractive working environment at the heart of Sofia

•    Additional paid annual holiday (25 + days)

•    Additional health insurance and sports card option

Your responsibilities:

•    Being single point of contact for TIS corporate customers in their connection with banks

•    Leading calls with the banks, advising on connectivity options, formats to be used and encryption options to be chosen

•    Solving TIS corporate customers’ connectivity problems with banks

•    Performing analysis on customer requests regarding new formats and payment types

•    Standardizing processes and improving documentation

•    Engineering of requirements for new banks in terms of pure connectivity and exchanged banking formats (account statements, payment initiation and payment status messages)

•    Planning and aligning with both R&D and the customers on the future roadmap of payment and account statement formats as well as on new or existing bank connectivity options

Your profile:

•    Relevant University Degree in Business, Economics, Computer science etc.

•   Several years of professional experience in the payments and banking market

•   Strong background in dealing with corporate customers

•   High IT literacy (ex. XML literacy, SAP knowledge, knowledge regarding encryption)

•   Knowledge of corporate payment formats, especially-ISO20022 would be also a plus

•   Customer centric working attitude and strong communication skills

•   Keen perception as well as ability to understand and explain complex topics

•   Ability to collaborate and communicate effectively in dynamic environment

•   Commitment & Flexibility

Your contact at TIS
 Your contact at TIS

Ema Avramova

Ihr Ansprechpartner bei TIS


Customer Success





Become part of an outstanding and highly motivated team. Send your application to

Ema Avramova – HR Generalist
2 Pozitano Sq.
BGR -Sofia 1000
+359 879 966 183

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