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Job Customer Success Manager / Banking

Customer Success Manager / Banking (m/f/d)

Founded in 2010, TIS is now globally represented across 6 locations: Walldorf (DE), Krefeld (DE), Berlin (DE), Sofia (BGR), `s-Hertogenbosch (NL) and Boston (USA). With more than 100 employees, we operate the world’s leading cloud platform for the management of group-wide payments. TIS was awarded as one of the 100 national/German growth champions in 2018, proving that TIS is on a unique growth path, which we would like to continue with your support.

Become part of an outstanding and highly motivated team.

What we offer:

  • Exciting tasks in a dynamic environment
  • Further development through individual training
  • Great opportunities to be an “entrepreneur within the company”
  • Attractive working environment at the heart of Sofia
  • Additional paid annual holiday (25+ days)
  • Additional health insurance and sports card option

Your responsibilities:

  • Being single point of contact for TIS corporate customers in their connection with banks
  • Leading calls with the banks, advising on connectivity options, formats to be used and encryption options to be chosen
  • Solving TIS corporate customers’ connectivity problems with banks
  • Performing analysis on customer requests regarding new formats and payment types
  • Standardizing processes and improving documentation
  • Engineering of requirements for new banks in terms of pure connectivity and exchanged banking formats (account statements, payment initiation and payment status messages)
  • Planning and coordinating with both R&D and the customers on the future roadmap of payment and account statement formats as well as on new or existing bank connectivity options

Your profile:

  • Relevant university degree in business, economics, computer science, etc.
  • Several years of professional experience in the payments and banking market
  • Strong background in dealing with corporate customers
  • High IT literacy (ex. XML literacy, SAP knowledge, knowledge regarding encryption)
  • Knowledge of corporate payment formats, especially-ISO20022 would be also a plus
  • Customer-centered work attitude and strong communication skills
  • Keen perception as well as ability to understand and explain complex topics
  • Ability to collaborate and communicate effectively in dynamic environment
  • Commitment & flexibility
Your contact at TIS
 Your contact at TIS

Ema Avramova

Ihr Ansprechpartner bei TIS


Customer Success





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Become part of an outstanding and highly motivated team. Send your application to

Ema Avramova – HR Generalist
2 Pozitano Sq.
BGR -Sofia 1000
+359 879 966 183