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Job Senior Customer Success Manager

Senior Customer Success Manager (m/f/d)

Department: Customer Success / Location: Sofia / Experience: Professionals.

TIS (Treasury Intelligence Solutions GmbH), founded in Walldorf, Germany in 2010, is a global leader in managing corporate payments. The Financial Times named TIS as one of “Europe’s Fastest Growing Companies” for 2019. Offered as Software-as-a-Service (SaaS), the TIS solution is comprehensive, highly-scalable, cloud platform for company-wide payments and cash management. For businesses, TIS creates a community of trust and empowers customers to make better decisions with 100% real-time cashflow visibility. Key benefits are lower costs, risk prevention, a higher degree of transparency and fast worldwide roll-outs. For banks and partners, TIS generates growth and revenue opportunities through continuous innovation for better payment experience.

The TIS solution has been successfully used for many years in both large and medium-sized companies, including Adecco Group, Hugo Boss, Fresenius, Fugro, Lanxess, OSRAM and QIAGEN. More than 25% of DAX companies are already TIS customers.  The high level of security and deep integration of the platform with existing ERP systems is certified by ISO-27001, SAP, SOC 1, SOC 2, and TISAX. Your World of Payments. One Login.

What we offer:

  • Exciting tasks in a dynamic environment
  • Further development through individual training
  • Great opportunities to be an “entrepreneur within the company”
  • Great benefits included in the compensation package

Your responsibilities:

  • Plan, manage and execute onboarding projects for the TIS Cloud Platform with our national and international customers
  • Provide technical and business expertise in solving customers’ cash management requirements on the TIS platform
  • Work with customers to understand and document business needs and product requirements
  • If required, manage the implementation of product requirements in close alignment with the product development teams
  • Mentor and train customers
  • Analyze and solve customers’ issues with the TIS platform

Your profile:

  • Successful university-level education, preferably in a relevant field of study
  • Several years’ experience in a relevant field
  • Experience in one of the following areas: banking, payments, treasury management or a related field (ideally in consulting)
  • Very good written and spoken German and English skills; further languages are an advantage
  • Strong drive, resilience and a passion for excellence
  • Strong communication skills
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  2. I agree that Treasury Intelligence Solutions GmbH is allowed to store the data for the period of three years and, if comparable jobs are offered, to contact me again.

Your contact at TIS

André Marko

HR Generalist
Altrottstraße 31
DE-69190 Walldorf
T +49 (0) 151 7308 28 17

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