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Job Customer Success Operations Manager

Customer Success Operations Manager (m/f/d)

Department: Customer Success / Location: Sofia / Experience: Professionals.

TIS (Treasury Intelligence Solutions GmbH), founded in Walldorf, Germany in 2010, is a global leader in managing corporate payments. The Financial Times named TIS as one of “Europe’s Fastest Growing Companies” for 2019. Offered as Software-as-a-Service (SaaS), the TIS solution is comprehensive, highly-scalable, cloud platform for company-wide payments and cash management. For businesses, TIS creates a community of trust and empowers customers to make better decisions with 100% real-time cashflow visibility. Key benefits are lower costs, risk prevention, a higher degree of transparency and fast worldwide roll-outs. For banks and partners, TIS generates growth and revenue opportunities through continuous innovation for better payment experience.

The TIS solution has been successfully used for many years in both large and medium-sized companies, including Adecco Group, Hugo Boss, Fresenius, Fugro, Lanxess, OSRAM and QIAGEN. More than 25% of DAX companies are already TIS customers.  The high level of security and deep integration of the platform with existing ERP systems is certified by ISO-27001, SAP, SOC 1, SOC 2, and TISAX. Your World of Payments. One Login.

What we offer:

  • A challenging job in a fast-developing, international FinTech company
  • Collaboration in an innovative technological environment, in which creativity and independence of action are both desirable and necessary
  • A very open friendly culture, with a flat hierarchy in a fun environment (Start-up-atmosphere)
  • Open communication with the management team
  • Attractive working environment at the heart of Sofia
  • Additional paid annual holiday (25 + days)
  • Additional health insurance
  • Sports card option
  • Regular team socials

Your responsibilities:

  • Being single point of contact for TIS corporate customers in their connection with banks
  • Leading calls with the banks, advising on connectivity options, formats to be used and encryption options to be chosen
  • Solving TIS corporate customers’ connectivity problems with banks
  • Performing analysis on customer requests regarding new formats and payment types
  • Engineering of requirements for new banks in terms of pure connectivity and exchanged banking formats (account statements, payment initiation and payment status messages)
  • Planning and aligning with both R&D and the customers on the future roadmap of payment and account statement formats as well as on new or existing bank connectivity options
  • Standardizing processes and improving documentation
  • Supporting pre-sales consultants in preparing documentation and data reports, specialized bank analyses and RFPs

Your profile:

  • Relevant university degree in business, economics and/or computer science
  • Minimum 1 year professional experience in the payments and banking market with focus on corporate payment methods
  • Previous background on working with clients
  • Strong IT background – SAP knowledge; computer science knowledge regarding encryption; connectivity between servers and its establishing between servers; XML literacy
  • Knowledge of payment formats, especially ISO20022 would be a plus
  • English language is a must
  • Customer centric working attitude and strong communication skills
  • Keen perception as well as ability to understand and explain complex topics
  • Commitment & flexibility
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Your contact at TIS

Ema Avramova

HR Generalist
2 Pozitano Sq.
BGR -Sofia 1000
+359 879 966 183

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