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Job Customer Success Manager

Customer Success Manager (m/f/d)

Department: Customer Success / Location: Sofia/ Experience: Professionals.

TIS (Treasury Intelligence Solutions GmbH), founded in Walldorf, Germany in 2010, is a global leader in managing corporate payments. The Financial Times named TIS as one of “Europe’s Fastest Growing Companies” for 2019. Offered as Software-as-a-Service (SaaS), the TIS solution is comprehensive, highly-scalable, cloud platform for company-wide payments and cash management. For businesses, TIS creates a community of trust and empowers customers to make better decisions with 100% real-time cashflow visibility. Key benefits are lower costs, risk prevention, a higher degree of transparency and fast worldwide roll-outs. For banks and partners, TIS generates growth and revenue opportunities through continuous innovation for better payment experience.

The TIS solution has been successfully used for many years in both large and medium-sized companies, including Adecco Group, Hugo Boss, Fresenius, Fugro, Lanxess, OSRAM and QIAGEN. More than 25% of DAX companies are already TIS customers.  The high level of security and deep integration of the platform with existing ERP systems is certified by ISO-27001, SAP, SOC 1, SOC 2, and TISAX. Your World of Payments. One Login.

What we offer:

  • Exciting tasks in a dynamic environment
  • Further development through individual training
  • Great opportunities for open collaboration and to be an “entrepreneur within the company”
  • Attractive working environment at the heart of Sofia
  • Additional paid annual holiday (25+ days)
  • Additional health insurance
  • Life insurance
  • Sports card option

Your responsibilities:

  • Planning, organizing and executing onboarding projects on the TIS platform with international customers
  • Analysis and design of customer processes within the framework of the onboarding project
  • Advising the customers professionally on the implementation of the requirements within the TIS solution
  • Analysis and documentation of customer requirements and planning their implementation in close cooperation with the R&D department
  • Analysis and solving customer problems when using the TIS platform
  • Close collaboration with external partners – coordination of customer requirements during development

Your profile:

  • Relevant educational background in IT and/or related subject areas as Finance
  • 3+ years professional experience as Technical Consultant or Technical Account Manager in banking, payments, treasury management or a related field (ideally in consulting)
  • Strong business acumen and customer facing experience within international environment
  • Project management experience in Finance (Treasury, Cash Management, Payments) is a strong advantage
  • Fluent Business English is a must, fluent German is an advantage
  • Strong drive, resilience and a passion for excellence
  • Customer centric working attitude and strong communication skills
  • Commitment & Flexibility
  • Ability to collaborate and communicate effectively in dynamic environment
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Your contact at TIS

Ema Avramova

HR Generalist
2 Pozitano Sq.
BGR -Sofia 1000
+359 879 966 183

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