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Job Customer Success Manager- Relationship Management

Customer Success Manager- Relationship Management (m/f/d)

Department: Customer Success / Location: Walldorf, Berlin, Krefeld or Sofia / Experience: Professionals.

TIS (Treasury Intelligence Solutions GmbH), founded in Walldorf, Germany in 2010, is a global leader in managing corporate payments. The Financial Times named TIS as one of “Europe’s Fastest Growing Companies” for 2019. Offered as Software-as-a-Service (SaaS), the TIS solution is comprehensive, highly-scalable, cloud platform for company-wide payments and cash management. For businesses, TIS creates a community of trust and empowers customers to make better decisions with 100% real-time cashflow visibility. Key benefits are lower costs, risk prevention, a higher degree of transparency and fast worldwide roll-outs. For banks and partners, TIS generates growth and revenue opportunities through continuous innovation for better payment experience.

The TIS solution has been successfully used for many years in both large and medium-sized companies, including Adecco Group, Hugo Boss, Fresenius, Fugro, Lanxess, OSRAM and QIAGEN. More than 25% of DAX companies are already TIS customers.  The high level of security and deep integration of the platform with existing ERP systems is certified by ISO-27001, SAP, SOC 1, SOC 2, and TISAX. Your World of Payments. One Login.

What we offer:

  • Exciting tasks in a dynamic environment with the option to work from home
  • International workplace
  • Great benefits included in the compensation package

Your responsibilities:

  • Be the contact for incoming commercial requests and escalations
  • Actively approach customers to maintain a healthy relationship
  • Use internal data and analytics for a data driven approach
  • Identify up- and cross-sell opportunities and realize as ARR
  • Prevent and/or limit ARR Churn
  • Identification of opportunities and risk
  • Perform regular customer calls and on-site meetings and attend trade shows
  • Coordinate customer related activities with internal stakeholders

Your profile:

  • University degree in economics or similar relevant field
  • At least 3 years professional experience in a customer facing role
  • Ideally, Account Management experience and/or Treasury Experience in the banking area
  • Microsoft Office skills (Excel, Word, PowerPoint)
  • Experience with Microsoft Power BI and Data analytics desirable
  • Very good written and spoken German and English skills; further languages are an advantage
  • Knowledge of negotiation skills and tactics and excellent communication skills
  • Understanding for technical possibilities
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Your contact at TIS

André Marko

HR Generalist
Altrottstraße 31
DE-69190 Walldorf
T +49 (0) 151 7308 28 17

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