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Job Customer Service Advisor

Customer Service Advisor (m/f/d)

Founded in 2010, TIS is now globally represented across 6 locations: Walldorf (DE), Krefeld (DE), Berlin (DE), Sofia (BGR), `s-Hertogenbosch (NL) and Boston (USA). With more than 100 employees, we operate the world’s leading cloud platform for the management of group-wide payments. TIS was awarded as one of the 100 national/German growth champions in 2018, proving that TIS is on a unique growth path, which we would like to continue with your support.

Become part of an outstanding and highly motivated team.

What we offer:

  • Exciting tasks in a dynamic environment
  • Further development through individual training
  • Great opportunities for open collaboration and to be an “entrepreneur within the company”
  • Attractive working environment at the heart of Sofia
  • Additional paid annual holiday (25+ days)
  • Additional health insurance and sports card option

Your responsibilities:

  • Provide the highest level of customer satisfaction by investigating reasons behind the issues
  • Answer incoming requests via both telephone and email (on shifts 24/6)
  • Analyze the customer’s problems and track all information in a call tracking system
  • Support customers especially with payment, format, bank links issues as well as with master data maintenance
  • Take a leading role in communication between different internal departments to ensure efficient and high-quality support in a timely manner
  • Use a knowledge base tool and enrich the knowledge base with useful and self-helpful articles

Your profile:

  • University or college degree in the area of IT, finance and/or linguistics
  • At least 2 years of relevant business experience in general: corporate customer service knowledge
  • Technical / IT and/or finance background (i.e. SAP FICO) finance knowledge
  • Strong knowledge of written and spoken English and German (B2 – C1)
  • Strong analytical and problem-solving skills
  • Willingness to learn and be proactive – self-driven personality with ideas for self-improvement
  • Excellent communication and interpersonal skills with a focus on listening and questioning skills
  • Team player, but also ability to work independently
Your contact at TIS
 Your contact at TIS

Ema Avramova

 
Ihr Ansprechpartner bei TIS

Department

Customer Success

Location

Sofia

Experience

Professionals

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Become part of an outstanding and highly motivated team. Send your application to recruiting@tis.biz

Contact:
Ema Avramova – HR Generalist
2 Pozitano Sq.
BGR -Sofia 1000
+359 879 966 183