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TIS wins TMI Award 2019 for outstanding Customer Experience

At this year’s Treasury Management International (TMI) Awards, TIS (Treasury Intelligence Solutions GmbH) is the winner of the “Technology Innovation Award” in the category “Customer Experience”. 

Walldorf, December 11th, 2019. TIS, a global leader in corporate payments, today announced the win of the “Technology Innovation Award” 2019 by Treasury Management International (TMI) for its excellence in “Customer Experience”. For more than 25 years, TMI has been dedicated to promoting best practices and innovations in treasury management; the TMI Awards for Innovation & Excellence are regarded as a global quality benchmark for the treasury sector. The awards will be presented to the winners in London on January 30th, 2020.

The TMI Awards are to recognize banks, vendors, consultants and other practitioners who are defining new frontiers and driving best practices in treasury management globally. TMI has established a qualitative approach to the submissions and judging process, thereby providing great consistency and transparency in the awards criteria.

This year TMI selected TIS as the winner of the Customer Experience Award for its outstanding performance over the year in placing the customer needs at the center of its business.  Its platform has been designed to provide frictionless payment experience to its clients. Seamless connections are to be set up from the backends (such as ERP, HR, TMS and other internal IT systems), where payments are generated all the way to the banks where the payments will be paid out, the so called Straight-through-Processing, thus no additional e-banking tools for treasury are required, and the IT effort for payments on the customer side is minimized.

More than 25% of DAX companies and numerous corporations worldwide are already TIS customers and benefit from the TIS community. The more clients with extensive IT and banking landscape are connected to the TIS platform, the more enriching the format library gets, which is available to all TIS customers. TIS co-founder and managing director Jörg Wiemer, as a former SVP and Head of Treasury of SAP, is also very familiar with all the processes in the treasury departments of large companies. Coupled with extensive experience in developing highly scalable cloud solutions by co-founder and cloud expert Erol Bozak (former SAP director of technology), TIS’ business model is optimized to meet the needs of the customers.

End-to-End Customer Experience is the Key to Success

“Our cloud platform reduces costs and risks for treasury and IT departments, CFOs and other decision makers, and creates visibility in the payment process. No tedious IT projects are necessary,” as Wiemer explains. “From the outset, we have been fully customer-centric with a scalable cloud platform and a best practice roll-out approach. The TMI award confirms these efforts and will further allow us to increase the benefits for our customers.”

Unlike some competitors, TIS offers an end-to-end customer experience, from project specification through execution to its own 24×6 after-sales support team that answers each customer request. Onboarding and support are always in the hands of TIS, and hence no help of third-party providers is necessary. Customers can rely 100% on the expertise of TIS. “This ensures optimal customer satisfaction. The TMI Award is a confirmation of this work,” says Erol Bozak, co-founder and CPO of TIS.

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